An educational institution improved response time by 80% and increased enrolment by 30% with AI inquiry automation
The challenge
During peak admission periods, the admissions team received hundreds of inquiries daily via phone, email, and social media. Response times stretched from hours to days. Prospective students moved on to competitors. The team could not distinguish between casual browsers and high-intent applicants, wasting effort on low-priority queries.
What we built
We built an AI-powered inquiry agent that operates across WhatsApp, the institution's website, and email. The agent answers common questions about courses, fees, eligibility, and deadlines instantly. It qualifies inquiries based on academic background and interest level, prioritising high-intent applicants for human follow-up. The system schedules campus visits and counselling sessions automatically.
Results
Average inquiry response time dropped by 80%. Enrolment increased by 30% in the next admission cycle. The admissions team focused entirely on high-intent applicants. Student satisfaction with the inquiry process reached an all-time high.
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