Conversational AI

Customer Support

AI agents across chat, WhatsApp, and email that resolve the majority of your support volume automatically. They hand off cleanly to humans when it matters.

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What we build

Support teams spend most of their time answering the same questions. Order status. How do I reset my password. What's your return policy. When will my shipment arrive. These queries are predictable, repetitive, and don't require human judgment, but they still take up the majority of your team's capacity.

We build AI agents that handle that volume automatically. The agent is trained on your actual content (your FAQs, your help docs, your past ticket resolutions) so it answers accurately, not generically. It works across web chat, WhatsApp, and email, maintaining a single conversation thread across channels. When it encounters something it can't resolve, it escalates to a human with the full conversation context, so the customer doesn't have to repeat themselves.

The goal isn't to replace your support team. It's to let them focus on the conversations that actually need them: complex issues, escalations, high-value customers, while the agent handles everything routine.

AI agents on web chat, WhatsApp Business, and email: one agent, all channels

Ticket triage: automatically categorise, prioritise, and route incoming support requests

Auto-resolution for common queries using your knowledge base, FAQs, and product docs

Smart escalation: hands off to a human rep with full conversation context when needed

Round-the-clock coverage: no shift limits, no missed messages

Multilingual support across Arabic, English, French, and more

CSAT and feedback collection built into the conversation flow

Integration with Zendesk, Intercom, Freshdesk, or your existing helpdesk

How we work

We build from your real support data, not generic templates. The agent knows your product.

Map your support

We look at your most common support queries: tickets, chat logs, email threads. Usually 70–80% of volume falls into 10–15 repeatable topics. We design the agent to handle all of those.

Build the knowledge base

We ingest your existing docs, FAQs, product guides, and past ticket resolutions into the agent's knowledge. The agent answers from your actual content, not hallucinated responses.

Test before going live

We run the agent through hundreds of test scenarios: edge cases, angry customers, ambiguous queries. We define exactly where it should escalate and verify the handoff to human agents works cleanly.

Deploy and monitor

Go live on your chosen channels. We monitor resolution rates, escalation rates, and CSAT scores. Gaps in knowledge get filled as new queries come in.

Who it's for

E-commerce and DTC brands

Order status, returns, refunds, shipping queries: the volume is high and the questions are predictable. The agent handles them instantly, 24/7, in any language.

SaaS and tech companies

Tier-1 support (account issues, how-to questions, billing queries) gets handled automatically. Your team focuses on complex technical cases that genuinely need a human.

Service businesses with appointment-based models

Booking changes, availability queries, pre-appointment questions. The agent resolves them without interrupting your team's day.

Pricing

Support agent builds are fixed price depending on channel complexity, knowledge base size, and helpdesk integrations. There's no ongoing licence fee from us. You own the agent. Infrastructure costs (WhatsApp Business API, chat widget hosting) are separate and based on your volume.

Let's look at your support queue

Share your most common support queries and we'll show you exactly how the agent would handle them, before you commit to anything.